Frequently Asked Questions
Shipping & Returns
Does Coconu use natural ingredients?
All of our products are 100% natural, hypoallergenic, 100% cruelty free, and 100% edible.
Do your products contain parabens, gluten, phthalates, etc.?
All of our products are free from genetically modified organisms, alcohol, petroleum, parabens, gluten, phthalates, fragrances, and dyes.
Does Coconu feel different than other lubricants?
Coconu offers more moisturizing, less stickiness, and more lubricity than other lubricants. What’s more, because the coconut oil absorbs into your body, there is no staining or mess to clean up, as with other lubricants.
Is Coconu Edible?
Yes, Coconu products are 100% edible.
Do you test your products on animals?
We do not perform product testing on animals.
How does Coconu differ from other organic/natural lubricants?
Coconu was the first company to produce a coconut oil-based lubricant that is USDA certified organic. Other’s claim “natural” and/or “organic,” but they do not go to the lengths required to create a product that will pass the USDA certification. If they do not have the USDA organic seal, they are not certified organic.
Can I use Coconu lubricants with toys?
Yes, the water-based and oil-based Coconu Lubricants are very slippery and effective with toys.
Is Coconu safe to use for anal sex?
Yes, both water-based and oil-based Coconu formulas are safe to use for anal sex. However, if you’re using a latex condom, use the water-based formula.
Is Coconu safe to use when trying to conceive?
If you’re trying to conceive, we recommend consulting with your doctor before using our product, as we don’t make any specific claims about use when a couple is trying to conceive.
What is the shelf life of Coconu products?
Coconu lubricants have a shelf life of 1 year, unopened. Just make sure to store it at room temperature. Our lubricants are made with all-natural ingredients and no harmful preservatives. We recommend reordering a fresh supply within 6 months of opening.
How should I store my Coconu products?
Store at room temperature.
What if the consistency or color of the product changes?
Because of the natural properties of coconut oil, your Coconu product may harden a bit if it gets too cold. But it can be warmed up easily by running the tube under warm water. Also, coconut water can acquire a bronze tint when exposed to oxygen, so you may see a darkening of the lubricant, especially around the lid within 4-6 months of opening. This in no way affects its effectiveness or safety.
Should I use Coconu oil-based or water-based lubricant?
We have loyal fans for both products, so it’s really a matter of preference—try them both and experiment. It also depends on how and with whom you will be using the lubricant. The water-based is very slippery and effective with condoms and toys. The oil-based is long lasting and great for skin on skin, but should not be used with latex condoms.
How do I return an item if I’m not happy with it?
If for some reason you don’t like one of our products, please notify us and we’ll give you a full refund. No complicated intake forms and no return necessary. We trust you, but to protect against fraud, the Coconu guarantee is valid only for first time purchase of our products, and redeemable up to three months after purchase.
Just send us an email at email@example.com
Taylor founded Coconu to meet the need for personal care products with the same standard of healthy organic ingredients his family chooses for their food. In addition to his entrepreneurial vision, Taylor brings to the company his talent for building strong partner and client relationships, experience in supply chain management, and technical acumen. When not juggling the demands of his growing business, Taylor loves fly fishing, skiing, and taking his wife and two boys on outdoor camping and hiking adventures.
Sarah, Taylor’s sister, joined the team to help grow the company and expand their line of organic coconut personal care products. Sarah is committed to health and happiness, starting with herself, her husband, and their three sons. But her sphere of influence extends beyond home and office to local political and social organizations focused on the environment and women’s health issues. Sarah brings a wealth of sales and marketing experience to the company as well as a personal vision of empowering women.
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