Frequently Asked Questions


Below you will find answers to the questions we get asked the most.

Does Coconu use natural ingredients?

Our products are 100% natural, hypoallergenic, 100% cruelty-free, and 100% edible.

Do your products contain parabens, gluten, phthalates, etc.?

Our products are free from genetically modified organisms, alcohol, petroleum, parabens, gluten, phthalates, fragrances, and dyes.

Does Coconu feel different than other lubricants?

Coconu offers more moisturizing, less stickiness, and more lubricity than other lubricants. What’s more, because the coconut oil absorbs into your body, there is no staining or mess to clean up, as with other lubricants.

Is Coconu Edible?

Yes, Coconu products are 100% edible.

Do you test your products on animals?

We do not perform product testing on animals.

Are any of your products vegan?

The Coconu water-based lubricant is vegan. Details Here

How does Coconu differ from other organic/natural lubricants?

Coconu was the first company to produce a coconut oil-based lubricant that is USDA certified organic. Others claim “natural” or “organic,” but they do not go to the lengths required to create a product that will pass the USDA certification. If they do not have the USDA organic seal, they are not certified organic.

Can I use Coconu lubricants with toys?

Yes, the water-based and oil-based Coconu Lubricants are very slippery and effective with toys.

Is Coconu safe to use for anal sex?

Yes, both water-based and oil-based Coconu formulas are safe to use for anal sex. However, if you’re using a latex condom, use the water-based formula.

Is Coconu safe to use when trying to conceive?

If you’re trying to conceive, we recommend consulting with your doctor before using our product, as we don’t make any specific claims about use when a couple is trying to conceive.

What is the shelf life of Coconu products?

Coconu lubricants have a shelf life of 1 year, unopened. Just make sure to store it at room temperature. Our lubricants are made with all-natural ingredients and no harmful preservatives. We recommend reordering a fresh supply within 6 months of opening.

How should I store my Coconu products?

Store at room temperature.

What if the consistency or color of the product changes?

Because of coconut oil's natural properties, your Coconu product may harden a bit if it gets too cold. But you can warm it up quickly by running the tube under warm water. Also, coconut water can acquire a bronze tint when exposed to oxygen so that you may see the lubricant darkening, especially around the lid within 4-6 months of opening. This in no way affects its effectiveness or safety.

Should I use Coconu oil-based or water-based lubricant?

We have loyal fans for both products, so it’s really a matter of preference—try them both and experiment. It also depends on how and with whom you will be using the lubricant. The water-based is very slippery and effective with condoms and toys. The oil-based is long lasting and great for skin on skin, but should not be used with latex condoms.

Where can I get help with my web order?

If you need assistance with your web order, please email support@coconu.com. We do our best to respond to you within 1-2 business days.

How do I return an item if I'm not happy with it?

If, for some reason, you don't like one of our products, please notify us. We want you to be 100% satisfied!

Just send us an email at

support@coconu.com.

What is your Return Policy?

Returns are accepted within 30 days of your order date for orders placed on Coconu.com and shipping within the contiguous United States. After we receive your returned items, we will process your refund onto your original form of payment. Original shipping and handling fees will not be refunded. Please allow 5-10 business days from receipt of your returned item(s) for your refund to post.
 
Please note that all sales to Canada, Hawaii, Alaska and APO/FPO addresses are final.

Where we Ship

We currently ship to US addresses.
 
International orders can be placed through our partner Anthropolgie: HERE.

International Buyers (outside the US)

International orders can be placed through our partner Anthropolgie: HERE.

More Questions?

Did you find your answer? If you still have questions please drop us an email at support@coconu.com

Below you will find answers to the questions we get asked the most.

Does Coconu use natural ingredients?

Our products are 100% natural, hypoallergenic, 100% cruelty-free, and 100% edible.

Do your products contain parabens, gluten, phthalates, etc.?

Our products are free from genetically modified organisms, alcohol, petroleum, parabens, gluten, phthalates, fragrances, and dyes.

Does Coconu feel different than other lubricants?

Coconu offers more moisturizing, less stickiness, and more lubricity than other lubricants. What’s more, because the coconut oil absorbs into your body, there is no staining or mess to clean up, as with other lubricants.

Is Coconu Edible?

Yes, Coconu products are 100% edible.

Do you test your products on animals?

We do not perform product testing on animals.

Are any of your products vegan?

The Coconu water-based lubricant is vegan. Details Here

How does Coconu differ from other organic/natural lubricants?

Coconu offers more moisturizing, less stickiness, and more lubricity than other lubricants. What's more, because the coconut oil absorbs into your body, there is no staining or mess to clean up, as with other lubricants.

Can I use Coconu lubricants with toys?

Yes, the water-based and oil-based Coconu Lubricants are very slippery and effective with toys.

Is Coconu safe to use for anal sex?

Yes, both water-based and oil-based Coconu formulas are safe to use for anal sex. However, if you’re using a latex condom, use the water-based formula.

Is Coconu safe to use when trying to conceive?

If you’re trying to conceive, we recommend consulting with your doctor before using our product, as we don’t make any specific claims about use when a couple is trying to conceive.

What is the shelf life of Coconu products?

Coconu lubricants have a shelf life of 1 year, unopened. Just make sure to store it at room temperature. Our lubricants are made with all-natural ingredients and no harmful preservatives. We recommend reordering a fresh supply within 6 months of opening.

How should I store my Coconu products?

Store at room temperature.

What if the consistency or color of the product changes?

Because of coconut oil's natural properties, your Coconu product may harden a bit if it gets too cold. But you can warm it up quickly by running the tube under warm water. Also, coconut water can acquire a bronze tint when exposed to oxygen so that you may see the lubricant darkening, especially around the lid within 4-6 months of opening. This in no way affects its effectiveness or safety.

Should I use Coconu oil-based or water-based lubricant?

We have loyal fans for both products, so it’s really a matter of preference—try them both and experiment. It also depends on how and with whom you will be using the lubricant. The water-based is very slippery and effective with condoms and toys. The oil-based is long lasting and great for skin on skin, but should not be used with latex condoms.

Where can I get help with my web order?

If you need assistance with your web order, please email support@coconu.com. We do our best to respond to you within 1-2 business days.

What is your return policy?

Returns are accepted within 30 days of your order date for orders placed on Coconu.com and shipping within the contiguous United States. After we receive your returned items, we will process your refund onto your original form of payment. Original shipping and handling fees will not be refunded. Please allow 5-10 business days from receipt of your returned item(s) for your refund to post.
 
Please note that all sales to Canada, Hawaii, Alaska and APO/FPO addresses are final.

Where We Ship

We currently ship to US addresses.
 
International orders can be placed through our partner Anthropolgie: HERE.

International Buyers (Outside USA)

International orders can be placed through our partner Anthropolgie: HERE.

More Questions?

Did you find your answer? If you still have questions please drop us an email at support@coconu.com