Frequently Asked Questions


Below you will find answers to the questions we get asked the most.

  • General
  • Shipping & Returns

Does Coconu use natural ingredients?

Our products are 100% natural, hypoallergenic, 100% cruelty-free, and 100% edible.

Do your products contain parabens, gluten, phthalates, etc.?

Our products are free from genetically modified organisms, alcohol, petroleum, parabens, gluten, phthalates, fragrances, and dyes.

Does Coconu feel different than other lubricants?

Coconu offers more moisturizing, less stickiness, and more lubricity than other lubricants. What’s more, because the coconut oil absorbs into your body, there is no staining or mess to clean up, as with other lubricants.

Is Coconu Edible?

Yes, Coconu products are 100% edible.

Do you test your products on animals?

We do not perform product testing on animals.

Are any of your products vegan?

The Coconu water-based lubricant is vegan. Details Here

How does Coconu differ from other organic/natural lubricants?

Coconu was the first company to produce a coconut oil-based lubricant that is USDA certified organic. Others claim “natural” or “organic,” but they do not go to the lengths required to create a product that will pass the USDA certification. If they do not have the USDA organic seal, they are not certified organic.

Can I use Coconu lubricants with toys?

Yes, the water-based and oil-based Coconu Lubricants are very slippery and effective with toys.

Is Coconu safe to use for anal sex?

Yes, both water-based and oil-based Coconu formulas are safe to use for anal sex. However, if you’re using a latex condom, use the water-based formula.

Is Coconu safe to use when trying to conceive?

If you’re trying to conceive, we recommend consulting with your doctor before using our product, as we don’t make any specific claims about use when a couple is trying to conceive.

What is the shelf life of Coconu products?

Coconu lubricants have a shelf life of 1 year, unopened. Just make sure to store it at room temperature. Our lubricants are made with all-natural ingredients and no harmful preservatives. We recommend reordering a fresh supply within 6 months of opening.

How should I store my Coconu products?

Store at room temperature.

What if the consistency or color of the product changes?

Because of coconut oil's natural properties, your Coconu product may harden a bit if it gets too cold. But you can warm it up quickly by running the tube under warm water. Also, coconut water can acquire a bronze tint when exposed to oxygen so that you may see the lubricant darkening, especially around the lid within 4-6 months of opening. This in no way affects its effectiveness or safety.

Should I use Coconu oil-based or water-based lubricant?

We have loyal fans for both products, so it’s really a matter of preference—try them both and experiment. It also depends on how and with whom you will be using the lubricant. The water-based is very slippery and effective with condoms and toys. The oil-based is long lasting and great for skin on skin, but should not be used with latex condoms.

Where can I get help with my web order?

If you need assistance with your web order, please email support@coconu.com. We do our best to respond to you within 1-2 business days.

How do I return an item if I'm not happy with it?

If, for some reason, you don't like one of our products, please notify us. We want you to be 100% satisfied!

Just send us an email at

support@coconu.com.

How do I return an item if I’m not happy with it?

If for some reason you don’t like one of our products, please notify us. We want you to be 100% satisfied!

Just send us an email at support@coconu.com

More Questions?

Did you find your answer? If you still have questions please drop us an email at support@coconu.com

Below you will find answers to the questions we get asked the most.

  • General
  • CBD
  • Shipping & Returns

Does Coconu use natural ingredients?

Our products are 100% natural, hypoallergenic, 100% cruelty-free, and 100% edible.

Do your products contain parabens, gluten, phthalates, etc.?

Our products are free from genetically modified organisms, alcohol, petroleum, parabens, gluten, phthalates, fragrances, and dyes.

Does Coconu feel different than other lubricants?

Coconu was the first company to produce a coconut oil-based lubricant that is USDA certified organic. Others claim “natural” or “organic,” but they do not go to the lengths required to create a product that will pass the USDA certification. If they do not have the USDA organic seal, they are not certified organic.

Is Coconu Edible?

Yes, Coconu products are 100% edible.

Do you test your products on animals?

We do not perform product testing on animals.

Are any of your products vegan?

The Coconu water-based lubricant is vegan. Details Here

How does Coconu differ from other organic/natural lubricants?

Coconu offers more moisturizing, less stickiness, and more lubricity than other lubricants. What's more, because the coconut oil absorbs into your body, there is no staining or mess to clean up, as with other lubricants.

Can I use Coconu lubricants with toys?

Yes, the water-based and oil-based Coconu Lubricants are very slippery and effective with toys.

Is Coconu safe to use for anal sex?

Yes, both water-based and oil-based Coconu formulas are safe to use for anal sex. However, if you’re using a latex condom, use the water-based formula.

Is Coconu safe to use when trying to conceive?

If you’re trying to conceive, we recommend consulting with your doctor before using our product, as we don’t make any specific claims about use when a couple is trying to conceive.

What is the shelf life of Coconu products?

Coconu lubricants have a shelf life of 1 year, unopened. Just make sure to store it at room temperature. Our lubricants are made with all-natural ingredients and no harmful preservatives. We recommend reordering a fresh supply within 6 months of opening.

How should I store my Coconu products?

Store at room temperature.

What if the consistency or color of the product changes?

Because of coconut oil's natural properties, your Coconu product may harden a bit if it gets too cold. But you can warm it up quickly by running the tube under warm water. Also, coconut water can acquire a bronze tint when exposed to oxygen so that you may see the lubricant darkening, especially around the lid within 4-6 months of opening. This in no way affects its effectiveness or safety.

Should I use Coconu oil-based or water-based lubricant?

We have loyal fans for both products, so it’s really a matter of preference—try them both and experiment. It also depends on how and with whom you will be using the lubricant. The water-based is very slippery and effective with condoms and toys. The oil-based is long lasting and great for skin on skin, but should not be used with latex condoms.

Where can I get help with my web order?

If you need assistance with your web order, please email support@coconu.com. We do our best to respond to you within 1-2 business days.

Does Coconu ship their CBD products everywhere in the USA?

Yes. Since the US Farm Bill legalized hemp nationwide, we are able to ship to all states.

Does Coconu ship internationally?

No, Coconu Body Oil with CBD is only available for shipping in the USA.

What is CBD?

CBD is the non-psychoactive component found in the hemp plant and is known for its soothing effects when applied topically.

How do I use Coconu Body Oil with CBD?

Apply it liberally wherever your body needs a little soothing. It’s great for sore muscles, aches and pains, and sensitive areas. It’s formulated to be quickly absorbed for immediate hydration and soothing. Allow up to thirty minutes after applying and massaging to experience increased sensation and decreased discomfort.

Is the CBD in your product effective?

CBD has been used for healing and as a natural aphrodisiac for centuries with the understanding that individual experience may vary, as with any homeopathic or pharmaceutical remedy. Multiple clinical studies are underway to study its antioxidant, anti-inflammatory, pain-relieving, health-promoting, skin-calming, and anti-anxiety properties. Because it is not FDA-regulated, it is important to source CBD products from a reputable source with verified product purity and potency. The CBD used in Coconu Body Oil with CBD is derived from broad-spectrum industrial hemp (less than .3% THC) organically farmed in Oregon and processed in the USA. Formulated as a wellness product, rather than a therapeutic product, the percentage of CBD included in our Coconu Body Oil with CBD is relatively low compared to the dosage in the FDA-approved prescription CBD medications. Our 3-ounce tube includes a total of 150mg CBD.

Will Coconu Body Oil with CBD get me high?

No. CBD is not psychoactive like THC. Our CBD is derived from industrial hemp plants (cannabis with less than .1 percent THC). It is a safe part of your topical wellness routine.

Is it CBD Safe?

CBD is natural compound, which the World Health Organization has declared safe and non-addictive. But as with any change to your personal care regimen, you should consult your doctor. Coconu Body Oil with CBD is free from genetically modified organisms, alcohol, petroleum, parabens, gluten, pthylates, fragrances, and dyes. Coconu strives to provide safe, effective, natural products to people who care about keeping their bodies clean and free from toxic chemicals.

Is it legal to use a product with CBD?

CBD became legal at the federal level when it was approved in 2018 for general use in the 2018 Farm Bill. (See https://www.brookings.edu/blog/fixgov/2018/12/14/the-farm-bill-hemp-and-cbd-explainer/ for a summary of this legislation.) In May, 2019 the U.S. Department of Agriculture released a memo explicitly allowing hemp to be transported across State lines so long as it complies with a State-approved program. (https://www.ams.usda.gov/sites/default/files/HempExecSumandLegalOpinion.pdf)

Can I use Coconu Body Oil with CBD as a lube?

Yes.

Can I use it while pregnant or breastfeeding?

We recommend consulting your physician before using it while pregnant or breastfeeding.

What else do I need to know?

FDA Disclaimer: The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure or prevent any disease. Please consult your health care professional about potential interactions or other possible complications before using any product. If any irritation occurs, discontinue use.

How do I return an item if I’m not happy with it?

If for some reason you don’t like one of our products, please notify us. We want you to be 100% satisfied!
 
Just send us an email at support@coconu.com

More Questions?

Did you find your answer? If you still have questions please drop us an email at support@coconu.com